Support

Check your connection first, then close and reopen the app or refresh the page. If a specific episode still won't play, email support@verzatv.com with the series name, episode number, device, and app or browser version.

Eligible full-series unlocks in the iPhone and iPad app are one-time, non-consumable in-app purchases processed only by Apple through StoreKit. Apple shows the localized price before confirmation and bills your Apple Account. You do not need to visit a website or use Stripe to buy an iPhone or iPad Series Unlock.

Series Unlocks are tied to the authenticated VERZA account used for the purchase. Sign in with that account and reopen the series. For an Apple in-app purchase, tap Restore Purchases in Profile or on a Series Unlock screen before buying again. If it is still locked, email support@verzatv.com with the account email, series name, and non-sensitive transaction details. Never send your Apple Account password or full payment-card number.

On iPhone or iPad, sign in to the same VERZA account used for the purchase, then tap Restore Purchases in Profile or on a Series Unlock screen. Restore Purchases rechecks eligible non-consumable purchases with Apple and does not create a new charge. A purchase linked to another live VERZA account cannot be transferred.

VIP renews automatically until cancelled. On a supported web or Android surface, open Profile and choose Manage Subscription to use the secure Stripe billing portal. Cancellation stops future renewals and access ordinarily continues through the paid period. You can also email support@verzatv.com for assistance.

For an iPhone or iPad Series Unlock, Apple handles billing and decides refund requests. Request an eligible refund at reportaproblem.apple.com or visit Apple Billing Support. VERZA cannot issue or guarantee an Apple refund, but we can help with access, verification, or account-linking problems. For a purchase shown on a Stripe receipt, follow our Refund Policy or email support@verzatv.com with non-sensitive transaction details.

No. A Series Unlock is digital viewing access; physical merchandise is a separate transaction and never unlocks app content. For a previous direct merchandise order, email support@verzatv.com with the order number. A purchase completed after an Amazon handoff is sold and fulfilled by Amazon or the identified seller, whose return and refund policy applies.

Open Profile, choose Delete Account, and confirm. This permanently removes the account and associated profile, watch progress, saved list, and access entitlements. Completed financial records may be retained separately where required. You can also email privacy@verzatv.com for assistance.

Email support@verzatv.com with the series name, episode, and a short description. Please include enough detail for the team to locate and review the reported content.